FAQs

REFUNDS & RETURNS:

I do not accept returns for custom made or pre-order items.
On other items, I accept returns within 14 days of purchase. If something is wrong with your item, please send me an email at rolenoutwest@gmail.com, and I will help to the best of my ability!

SHIPPING:

Custom items: shipping estimates will be pre-determined and communicated prior to beginning on your items.
Occasionally, I will have pre-order sales. Those items will have posted estimated shipping dates on the listings and my social media.
Most other items will have a 14 day processing time. Due me being a one-person team, I need that time to ensure the orders are made to standard.
I do NOT ship partial orders.
I only ship on business days (M-F)

ORDER STATUS:

Please wait until after the full 14 day processing time before contacting me regarding the status of your order.
Once an item has been shipped, I CANNOT do anything about the status of the package. You will have to contact USPS.

LOST PACKAGES:

If your tracking information says that your package was delivered but it has not arrived please wait a few days, sometimes the USPS system is incorrect.
If your package never arrives please contact USPS as I have no control over the package once it is in USPS hands.

INVALID ADDRESS:

If a package is returned to me due to invalid address or address errors based on the information I am given, then the customer is responsible for paying to reship the item.

CUSTOMIZATION & PERSONALIZATION:

Products with vinyl decals are open to color customization. Color choices are subject to inventory OR your processing times will be extended to accommodate your request.
To personalize a product with a name, please email me your order number with EXACTLY what you would like the product to say.
If you would like a mockup of your custom/personalized product prior to production, send me an email with your order number and I would be happy to get that to you!
I accept custom projects. Please send me your thoughts/ideas, and we can work together to make your perfect item!

CONTACT INFORMATION: